Supply Chain Management (SCM) Certification Training Course Outline
Module One: Logistics, the Supply Chain, and Competitive Strategy
- Supply chain management is a wider concept than logistics
- Competitive advantage
- The supply chain becomes the value chain
- The mission of logistics management
- The supply chain and competitive performance
- The changing competitive environment
Module Two: Logistics and Customer Value
- The marketing and logistics interface
- Delivering customer value
- What is customer service?
- The impact of out-of-stock
- Customer service and customer retention
- Market-driven supply chains
- Defining customer service objectives
- Setting customer service priorities
- Setting service standards
Module Three: Measuring Logistics Costs and Performance
- Logistics and the bottom line
- Logistics and shareholder value
- Logistics cost analysis
- The concept of total cost analysis
- Principles of logistics costing
- Customer profitability analysis
- Direct product profitability
- Cost drivers and activity-based costing
Module Four: Matching Supply and Demand
- The lead-time gap
- Improving the visibility of demand
- The supply chain fulcrum
- Forecast for capacity, execute against demand
- Demand management and planning
- Collaborative planning, forecasting, and replenishment
Module Five: Creating the Responsive Supply Chain
- Product push versus demand-pull
- The Japanese philosophy
- The foundations of agility
- A route map to responsiveness
Module Six: Strategic Lead-Time Management
- Time-based competition
- Lead-time concepts
- Logistics pipeline management
Module Seven: The Synchronous Supply Chain
- The extended enterprise and the virtual supply chain
- The role of information in the virtual supply chain
- Laying the foundations for synchronization
- Quick response logistics
- Production strategies for quick response
- Logistics systems dynamic
Module Eight: Complexity and the Supply Chain
- The sources of supply chain complexity
- The cost of complexity
- Product design and supply chain complexity
- Mastering complexity
Module Nine: Managing the Global Pipeline
- The trend towards globalization in the supply chain
- Gaining visibility in the global pipeline
- Organizing for global logistics
- Thinking global, acting local
- The future of global sourcing
Module Ten: Managing Risk in the Supply Chain
- Why are supply chains more vulnerable?
- Understanding the supply chain risk profile
- Managing supply chain risk
- Achieving supply chain resilience
Module Eleven: The Era of Network Competition
- The new organizational paradigm
- Collaboration in the supply chain
- Managing the supply chain as a network
- Seven major business transformations
- The implications for tomorrow’s logistics managers
- Supply chain orchestration
From 3PL to 4PL
Module Twelve: Overcoming the Barriers To Supply Chain Integration
- Creating the logistics vision
- The problems with conventional organizations
- Developing the logistics organization
- Logistics as the vehicle for change
- Benchmarking
Module Thirteen: Creating a Sustainable Supply Chain
- The triple bottom line
- Greenhouse gases and the supply chain
- Reducing the transport intensity of supply chains
- Peak oil
- Beyond the carbon footprint
- Reduce, reuse, recycle
- The impact of congestion
Module Fourteen: The Supply Chain of the Future
- Emerging mega-trends
- Shifting centers of gravity
- The multi-channel revolution
- Seeking structural flexibility
2020 vision