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Supply Chain Management (SCM) Certification Training Course Outline

Module One: Logistics, the Supply Chain, and Competitive Strategy

  • Supply chain management is a wider concept than logistics
  • Competitive advantage
  • The supply chain becomes the value chain
  • The mission of logistics management
  • The supply chain and competitive performance
  • The changing competitive environment

Module Two: Logistics and Customer Value

  • The marketing and logistics interface
  • Delivering customer value
  • What is customer service?
  • The impact of out-of-stock
  • Customer service and customer retention
  • Market-driven supply chains
  • Defining customer service objectives
  • Setting customer service priorities
  • Setting service standards

Module Three: Measuring Logistics Costs and Performance

  • Logistics and the bottom line
  • Logistics and shareholder value
  • Logistics cost analysis
  • The concept of total cost analysis
  • Principles of logistics costing
  • Customer profitability analysis
  • Direct product profitability
  • Cost drivers and activity-based costing

Module Four: Matching Supply and Demand

  • The lead-time gap
  • Improving the visibility of demand
  • The supply chain fulcrum
  • Forecast for capacity, execute against demand
  • Demand management and planning
  • Collaborative planning, forecasting, and replenishment

Module Five: Creating the Responsive Supply Chain

  • Product push versus demand-pull
  • The Japanese philosophy
  • The foundations of agility
  • A route map to responsiveness

Module Six: Strategic Lead-Time Management

  • Time-based competition
  • Lead-time concepts
  • Logistics pipeline management

Module Seven: The Synchronous Supply Chain

  • The extended enterprise and the virtual supply chain
  • The role of information in the virtual supply chain
  • Laying the foundations for synchronization
  • Quick response logistics
  • Production strategies for quick response
  • Logistics systems dynamic

Module Eight: Complexity and the Supply Chain

  • The sources of supply chain complexity
  • The cost of complexity
  • Product design and supply chain complexity
  • Mastering complexity

Module Nine: Managing the Global Pipeline

  • The trend towards globalization in the supply chain
  • Gaining visibility in the global pipeline
  • Organizing for global logistics
  • Thinking global, acting local
  • The future of global sourcing

Module Ten: Managing Risk in the Supply Chain

  • Why are supply chains more vulnerable?
  • Understanding the supply chain risk profile
  • Managing supply chain risk
  • Achieving supply chain resilience

Module Eleven: The Era of Network Competition

  • The new organizational paradigm
  • Collaboration in the supply chain
  • Managing the supply chain as a network
  • Seven major business transformations
  • The implications for tomorrow’s logistics managers
  • Supply chain orchestration
    From 3PL to 4PL

Module Twelve: Overcoming the Barriers To Supply Chain Integration

  • Creating the logistics vision
  • The problems with conventional organizations
  • Developing the logistics organization
  • Logistics as the vehicle for change
  • Benchmarking

Module Thirteen: Creating a Sustainable Supply Chain

  • The triple bottom line
  • Greenhouse gases and the supply chain
  • Reducing the transport intensity of supply chains
  • Peak oil
  • Beyond the carbon footprint
  • Reduce, reuse, recycle
  • The impact of congestion

Module Fourteen: The Supply Chain of the Future

  • Emerging mega-trends
  • Shifting centers of gravity
  • The multi-channel revolution
  • Seeking structural flexibility
    2020 vision