Supervisor Training Course

Learn how to supervise in-person or online in this two-day class.

    • In the Supervisor Training Class, you will learn to organize workflow and ensure employees understand their duties or delegated tasks, monitor employee productivity and provide constructive feedback and coaching, set goals for performance and deadlines in ways that comply with the company’s plans and vision.
    • Four ways to learn: public class, webinarself-study, or on-site training.
    • Learn from a professional with 30+ years of business experience.
    • Public class and webinar limited to four students for maximum learning.
    • Certificate issued upon completion.
    • Cost: Two Day Class $1399.00Available Discounts.
    • Public Class and Webinar Schedule located in the right column.

What will I learn in Supervisor Training?

Inspiring Others

In Module One, you will learn leadership potential exists within each of us. External events can trigger that potential, or it can be learned by exploring ourselves. This training takes the latter approach. Once you learn true leadership techniques, you will build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.

Leadership is not telling others what to do. Leadership is inspiring others to do what needs to be done. Many people around the world who are in leadership positions are not leaders. Dictators call themselves leaders, but they are not – they are tyrants. There have been many presidents of the United States, but few were real leaders. Genuine leaders take a stand and motivate others to join them in a noble purpose. One such leader was Abraham Lincoln, who ended slavery in the United States. Another was John F. Kennedy, who inspired a nation to go to the moon within a decade, and it did. General Patton had a completely different but no less effective leadership style. What is it that makes a leader, and what separates the good from the great? This class will explore different leadership theories and examine what makes a great leader.

Influence is subtle yet incredibly powerful. You can order someone to do a task, but you cannot order him or her to do their best. It simply does not work and usually has the opposite effect. You can influence people to do their best by providing a powerful, motivating example in addition to positive reinforcement. Leadership addresses tasks, while influence addresses attitudes and awareness. Influence is the soul of leadership.

Situational Leadership

In Module Two, you will learn that the definitive leadership style research comes from Paul Hersey and Kenneth Blanchard, which they expressed in their Situational Leadership Model. The Hersey-Blanchard model addresses the key to practical leadership development: the attributes and styles of the followers.

Not everyone is on the same intellectual, maturity, compliance, or motivational level. Different people are motivated by different things, and this must be taken into account if one is to be a great leader. Communications experts consider it critical to tailor your message to your target audience. It is the followers you want to motivate, and you cannot do that if you do not know who you are trying to motivate or influence.

Motivation

The importance of psychology in achieving and maintaining employee motivation is essential. A message can be repeated to a group of employees, but unless they believe it and believe in it, the words are empty. In Module Three, you will learn some of the fundamental psychological theories that help employers produce a motivated workforce.

A Personal Inventory

In 2002, Jossey Bass published a book by James Kouzes and Barry Posner called The Leadership Challenge. Building upon the Hersey-Blanchard model and other transformational leadership models, they went to the heart of what skills are required by the leader to stimulate such a transformation. In Module Four, you will learn the abilities to influence followers and bring them to accept the leader’s vision as their own.

Modeling the Way

Remember, the best leaders are examples of what they want their followers to be. George Washington rode into battle with his troops. You cannot lead from the rear, and sending your followers out to take the heat and face the challenges while you remain in an ivory tower will eliminate any possibility of respect.

In Module Five, you will learn a leader is in the lead, right upfront, ready to take the heat if something goes wrong. If something goes wrong, a true leader never blames his followers even if they failed. A true leader takes the blame and then addresses how to correct the problems that arose. 

Inspiring a Shared Vision

In Module Six, you will learn the key to true leadership is to inspire a shared vision among your followers. Before you can convey a vision, however, you have to develop it. You must be clear in your vision, live it before others can see it, and model it from your behavior.

Challenging the Process

Far too often, we cling to what is familiar, even if what we cling to is known to be inadequate. The law of inertia governs most large groups: if it takes effort to change something, nothing will change. In Module Seven, you will learn to search out opportunities to change, grow, innovate, and improve.

However, there is no reward without risk, so you must be willing to experiment, take risks, and learn from any mistakes. Ask questions, even if you fear the answers. Start with the question, “Why?” Why are things the way they are? Why do we do things the way we do?

Enabling Others to Act

As mentioned before, you cannot do your followers’ work for them. Besides, if you do their work, why are they getting paid? You have your work to do. The Hersey-Blanchard Situational Leadership model’s ultimate goal is to develop your followers to the point where you can delegate tasks without a lot of oversight.

In Module Eight, you will learn to be a true leader, you must enable others to act responsibly and not encourage bad worker habits by compensating for them or overlooking them. Simultaneously, you cannot criticize a follower for trying hard but making an honest mistake.

The goal of a leader is to empower others to work.

To the extent you can do this is the extent you will be successful.

Encouraging the Heart

Employees, workers, and followers are not robots. Human beings have intellect and emotions. Failing to deal with them on those levels will ultimately backfire. You cannot program loyalty.

In Module Nine, you will learn if your followers share the work make certain they share in the rewards. If you are going to get a bonus for a successful task, share at least a portion of it with your followers. More than one employee has felt betrayed by leadership when the boss gets a big bonus, and those who do all the work get nothing. You should at least throw them a party, provide a free lunch, or give everyone a pair of movie tickets or a lottery ticket, but do something to show they did not work hard, only to see you take all the credit.

Basic Influencing Skills

In Module Ten, you will learn the best leaders can influence others to do something and think it was all their idea. Do not worry about taking credit for every good thing that happens on your watch. As the leader, you get credit whenever your followers succeed because you created the environment that allowed their success,

Setting Goals

In Module Eleven, you will learn without a goal, your chances of successfully coaching your employee to better performance are low. Defining specific, measurable, attainable, realistic, and time-driven goals will plot a marker on the horizon that acts as your beacon. Without it, you are navigating blindly, causing frustration for both you and your employee because you never seem to make any improvement. It becomes a constant cycle of failing to meet the goal and talking to your employee about it.

Supervisor Training Course Outline

Module One: The Evolution of Leadership

Defining Leadership
Characteristics of a Leader
Leadership Principles
A Brief History of Leadership
Historical Leaders
Modern Leaders
The Great Man Theory
The Trait Theory
Transformational Leadership

Module Two: Situational Leadership

Situational Leadership: Telling
Situational Leadership: Selling
Situational Leadership: Participating
Situational Leadership: Delegating

Module Three: A Personal Inventory

An Introduction to Kouzes and Posner
Model the Way
Inspire a Shared Vision
Challenge the Process
Enable Others to Act
Encourage the Heart
A Personal Inventory
Creating an Action Plan
Set Leadership Goals
Address the Goals
Seek Inspiration
Choose a Role Model
Seek Experience
Create a Personal Mission Statement

Module Four: Modeling the Way

Determining Your Way
Being an Inspirational Role Model
Influencing Others’ Perspectives

Module Five: Inspiring a Shared Vision

Choosing Your Vision
Communicating Your Vision
Identifying the Benefit for Others

Module Six: Challenging the Process

Developing Your Inner Innovator
Seeing Room for Improvement
Lobbying for Change

Module Seven: Enabling Others to Act

Encouraging Growth in Others
Creating Mutual Respect
The Importance of Trust

Module Eight: Encouraging the Heart

Sharing Rewards
Celebrating Accomplishments
Making Celebration Part of Your Culture

Module Nine: Basic Influencing Skills

The Art of Persuasion
The Principles of Influence
Creating an Impact

Module Ten: Setting Goals

Setting SMART Goals
Creating a Long-Term Plan
Creating a Support System

Module Eleven: Conflict Resolution

An Introduction to Conflict Resolution
The Thomas-Kilmann Instrument
Creating an Effective Atmosphere
Creating Mutual Understanding
Focusing on Individual Needs
Getting to the Root Cause
Generating Options
Building a Solution
The Short Version of the Process
Additional Tools

What Supervisor Training Course Students Are Saying...

Most Recent Student Evaluations:

Insightful!
D.R.
Cincinnati, OH

It really provides a platform for improvement.
A.G.R.
Cincinnati, OH

Instructor had a lot of background and valuable experience.
T. L.
Valencia, CA

Great class! I’ll be a better leader for it.
M. R.
Valencia, CA

Supervisor Training Course Public Class and Webinar Schedule

Monday and Tuesday, January 11 – 12, 2021
Monday and Tuesday, February 8 – 9, 2021 Full
Monday and Tuesday, March 15 – 16, 2021
Monday and Tuesday, April 12 – 13, 2021
Monday and Tuesday, May 10 – 11, 2021
Monday and Tuesday, June 14 – 15, 2021

Scheduled dates don’t work for you? Schedule your own start date (subject to availability).  Contact customer service to check date availability at info@academyofbusinesstraining.com.

Registration

Registering Online

Return to the previous section and click on the Register for This Class link.

Registering by Purchase Order

If you need to register using a purchase order, email a copy to info@academyofbusinesstraining.com (be sure to list class name, class date, student name, student address, student phone number, and student email address).

To Register by Phone

To pay by credit or debit card using customer service 24/7, call 888-632-2093.

Each Student Receives:

  • student manual or textbook for use during and after the class.
  • Instruction from an experienced business professional (minimum of 30 years) with at least five years in a corporate senior management position (CEO, President, COO, Vice President, CFO).
  • Real life exercises to support training materials.
  • Individual attention (classes are limited to four students).
  • Personalized Certificate of Completion