Supervisor Training Outline

Module One: Getting Started

Module Two: The Evolution of Leadership

  • Defining Leadership 
  • Characteristics of a Leader
  • Leadership Principles
  • An Introduction to Kouzes and Posner
  • A Personal Inventory
  • Creating an Action Plan

Module Three: Situational Leadership

  • Situational Leadership: Telling
  • Situational Leadership: Selling
  • Situational Leadership: Participating
  • Situational Leadership: Delegating

Module Four: Leading through Team Building

  • What Is the Purpose of a Team?
  • What Are the Characteristics of High-Performance Teams?
  • Why Is It Important to Build a Strong Team?
  • What is Team Leadership? 
  • Accountability as a Team Leader
  • Standard Operating Procedure (SOP)
  • Performance Indicators (PI)
    • What KPIs Should Indicate 

Module Five: Lead by Example

  • Determining Your Way
  • Being an Inspirational Role Model
  • Influencing Others’ Perspectives
    • Basic Influencing Skills
    • The Art of Persuasion
    • The Principles of Influence
  • Creating an Impact
  • Consistency
    • Emphasize the Value of Learning
  • Remove Toxic People

Module Six: Lead by Communicating with Your Team

  • Communicate the Company’s Vision
  • Choosing Your Vision
    • Communicating Your Vision
    • Identifying the Benefit for Others
  • Encourage Clear Communication
    • Communicate in Brief
    • Open Lines of Communication
    • Establish Positive Feedback as a Foundation of the Team’s Culture 
  • Conflict Resolution

Module Seven: Lead by Establishing Trust, Respect, and Encouraging Growth

  • Encouraging Growth in Others
  • Creating Mutual Respect
  • The Importance of Trust
  • Good Teams Make Mistakes…Great Leaders Allow Them

Module Eight: Lead by Motivating Your Team

  • Motivation Theories
    • Herzberg’s Theory of Motivation
    • Object-Oriented Theory
    • Theory of Expectancy
  • Intrinsic and Extrinsic Motivation
    • What Is Intrinsic Motivation?
    • Intrinsic Motivation Examples
    • Intrinsic Motivation Factors and Impact
    • Intrinsic Motivation Examples in an Organization
    • What Is Extrinsic Motivation?
    • How to Practice Better Motivation in the Workplace
    • Recognizing Work
    • Providing Challenges
    • Encourage Your Team with Intrinsic Motivation
  • Personality’s Role in Motivation
    • Identifying Your Personality Type
    • Identifying Others’ Personality Type
    • Motivators by Personality Type
  • A Personal Toolbox
    • Building Your Motiational Plan
    • Encouraging Growth and Development
    • Getting Others to See the Glass Half-Full
  • Motivation on the Job
    • The Key Factors
    • Creating a Motivational Job
    • Making Celebration Part of Your Culture
  • Addressing Specific Morale Issues
    • Dealing with Individual Morale Problems
    • Addressing Team Morale

Module Nine: Lead by Setting SMART Goals

  • Norms and Standards
  • Introducing the GROW Model
    • Goals in the Context of GROW
  • Setting SMART Goals
    • Specific Goals
    • Measurable Goals
    • Attainable Goals
    • Realistic Goals
    • Timely Goals 
    • Monitoring Results
  • Goals and Motivation
    • Establishing Performance Goals
    • Strategic Planning
    • Job Analysis
    • Motivation
  • Evaluating and Adapting
    • The Three P’s
    • Ask for Their Input
    • Be as Specific as Possible

Module Ten: Challenging the Process

  • Think Outside the Box
  • Developing Your Inner Innovator
  • Seeing Room for Improvement
  • Lobbying for Change