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Operations and Plant Management Leadership Training Course Description

Day One 

Section One: Overview  

Module One: Manufacturing 

  • Emerging Technologies
    • Industry 4.0
    • The Smart Factory
    • Cloud Computing
    • The Internet of Things (IoT)
    • Robotics
    • Blockchain
    • Predictive Analytics
    • Virtual Reality
    • 3-D Printing
    • Advanced Materials
    • Nanotechnology
  • Customer Influence in the Manufacturing Process
  • Economic Indicators
  • Process Categories 
  • Order Qualifiers and Winners 
  • Market Issues 
  • Process Analysis and Information Flows 
    • Process Mapping and Analysis 
    • Advantages of Process Mapping 
    • Types of Process Mapping Charts 
    • Process Mapping/Flowcharting 
  • Theory of Constraints

Module Two: The Mission Statement and Sales and Operations Planning (S&OP)

  • The Mission Statement
  • Purpose 
  • Primary Source for Planning 
  • Primary Objectives 
  • Consensus Meeting 
  • General Design 
  • Balancing Resources 
  • Issues to Consider
  • Development of the Plan 

Module Three: Performance Reviews 

  • Continuous Improvement Has Five Essential Elements
  • AIDC and Barcodes
  • Overall Equipment Effectiveness (OEE)
  • Root Cause Analysis
  • Temporary Workers and the Effect on Productivity
  • Annual Performance Reviews 
  • Key Performance Indicators (KPIs)

Section Two: Departments’ Responsibilities and Accountability 

Module Four: Plant Management

  • What Can This Department Do for the Company? 
  • What Can This Department Do to the Company? 
  • Recommended KPIs 
    • Human Resources 
      • Recruitment
      • Training 
      • Onboard New Employees 
      • Employee Benefits Program  
      • Employee Assistance Program (EAP)
      • Employee Records 
      • Compliance 
    • Engineering 
      • What Can This Department Do for the Company? 
      • What Can This Department Do to the Company? 
      • Recommended KPIs 
    • Safety 
      • What Can This Department Do for the Company? 
      • What Can This Department Do to the Company? 
      • Recommended KPIs 
    • Quality 
      • What Can This Department Do for the Company? 
      • What Can This Department Do to the Company? 
      • Recommended KPIs 

Module Five: Supply Chain Management

  • What Can This Department Do for the Company? 
  • The Synchronous Supply Chain 
  • Creating the Agile Supply Chain
  • EOQ and Reorder Points
  • Automated Storage/Retrieval Systems
  • What Can This Department Do to the Company? 
  • Recommended KPIs 
    • Cost Accounting 
      • What Can This Department Do for the Company? 
      • What Can This Department Do to the Company? 
      • Recommended KPIs 
    • Sales 
      • What Can This Department Do for the Company? 
      • What Can This Department Do to the Company? 
      • Recommended KPIs 
    • Customer Service 
      • What Can This Department Do for the Company? 
      • What Can This Department Do to the Company? 
      • Recommended KPIs 
    • Procurement
      • What Can This Department Do for the Company? 
      • Vendor Compliance Agreement
      • What Can This Department Do to the Company? 
      • Recommended KPIs 
    • Logistics 
      • What Can This Department Do for the Company? 
      • What Can This Department Do to the Company? 
      • Recommended KPIs 
    • Warehouse Operations 
      • What Can This Department Do for the Company? 
      • Service Level Agreement (SLA)
      • What Can This Department Do to the Company? 
      • Recommended KPIs 

Module Six: Operations 

  • What Can This Department Do for the Company? 
  • What Can This Department Do to the Company? 
  • Recommended KPIs 
    • Production 
      • What Can This Department Do for the Company? 
      • What Can This Department Do to the Company? 
      • Recommended KPIs 
      • Production Planner
    • Maintenance 
      • What Can This Department Do for the Company?
      • Computerized Maintenance Management System (CMMS)
      • Reliability Centered Maintenance (RCM)
      • Preventative Maintenance Program
      • Predictive Maintenance
      • What Can This Department Do to the Company? 
      • Recommended KPIs 

Days Two and Three

Module One: Getting Started

Module Two: The Evolution of Leadership

  • Defining Leadership 
  • Characteristics of a Leader
  • Leadership Principles
  • An Introduction to Kouzes and Posner
  • A Personal Inventory
  • Creating an Action Plan

Module Three: Situational Leadership

  • Situational Leadership: Telling
  • Situational Leadership: Selling
  • Situational Leadership: Participating
  • Situational Leadership: Delegating

Module Four: Lead by Team Building

  • What Is the Purpose of a Team?
  • What Are the Characteristics of High-Performance Teams?
  • Why Is It Important to Build a Strong Team?
  • What is Team Leadership? 
  • Accountability as a Team Leader
  • Standard Operating Procedure (SOP)
  • Performance Indicators (PI)
  • What KPIs Should Indicate 

Module Five: Lead by Example

  • Determining Your Way
  • Being an Inspirational Role Model
  • Influencing Others’ Perspectives
  • Basic Influencing Skills
  • The Art of Persuasion
  • The Principles of Influence
  • Creating an Impact
  • Consistency
  • Emphasize the Value of Learning
  • Remove Toxic People

Module Six: Lead by Communicating with Your Teams

  • Communicate the Company’s Vision
  • Choosing Your Vision
  • Communicating Your Vision
  • Identifying the Benefit for Others
  • Encourage Clear Communication
  • Communicate in Brief
  • Open Lines of Communication
  • Establish Positive Feedback as a Foundation of the Team’s Culture 
  • Conflict Resolution

Module Seven: Lead by Establishing Trust, Respect, and Encouraging Growth

  • Encouraging Growth in Others
  • Creating Mutual Respect
  • The Importance of Trust
  • Good Teams Make Mistakes…Great Leaders Allow Them

Module Eight: Lead by Motivating Your Teams

  • Motivation Theories
  • Herzberg’s Theory of Motivation
  • Object-Oriented Theory
  • Theory of Expectancy
  • Intrinsic and Extrinsic Motivation
  • What Is Intrinsic Motivation?
  • Intrinsic Motivation Examples
  • Intrinsic Motivation Factors and Impact
  • Intrinsic Motivation Examples in an Organization
  • What Is Extrinsic Motivation?
  • How to Practice Better Motivation in the Workplace
  • Recognizing Work
  • Providing Challenges
  • Encourage Your Teams with Intrinsic Motivation
  • Personality’s Role in Motivation
  • Identifying Your Personality Type
  • Identifying Others’ Personality Type
  • Motivators by Personality Type
  • A Personal Toolbox
  • Building Your Motivational Plan
  • Encouraging Growth and Development
  • Getting Others to See the Glass Half-Full
  • Motivation on the Job
  • The Key Factors
  • Creating a Motivational Job
  • Making Celebration Part of Your Culture
  • Addressing Specific Morale Issues
  • Dealing with Individual Morale Problems
  • Addressing Team Morale

Module Nine: Lead by Setting SMART Goals

  • Norms and Standards
  • Introducing the GROW Model
  • Goals in the Context of GROW
  • Setting SMART Goals
  • Specific Goals
  • Measurable Goals
  • Attainable Goals
  • Realistic Goals
  • Timely Goals 
  • Monitoring Results
  • Goals and Motivation
  • Establishing Performance Goals
  • Strategic Planning
  • Job Analysis
  • Motivation
  • Evaluating and Adapting
  • The Three P’s
  • Ask for Their Input
  • Be as Specific as Possible

Module Ten: Challenging the Process

  • Think Outside the Box
  • Developing Your Inner Innovator
  • Seeing Room for Improvement
  • Lobbying for Change