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Leadership Training for Managers Course Outline

Day One: Time Management

Module One: Goal Setting

  • The Three P’s
  • S.M.A.R.T. Goals
  • Prioritizing Your Goals
  • Visualization

Module Two: Prioritizing Your Time

  • The 80/20 Rule
  • The Urgent Versus Important Matrix
  • Assertiveness

Module Three: Planning Wisely

  • Creating Your Productivity Journal
  • Maximizing the Power of Your Productivity Journal
  • The Glass Jar: Rocks, Pebbles, Sand, and Water
  • Chunk, Block, and Tackle
  • Ready, Fire, Aim!

Module Four: Tackling Procrastination

  • Why We Procrastinate
  • Nine Ways to Overcome Procrastination
  • Eat That Frog!

Module Five: Crisis Management

  • When the Storm Hits
  • Creating a Plan
  • Executing the Plan
  • Lessons Learned

Module Six: Organizing Your Workspace

  • De-Clutter
  • Managing Workflow
  • Dealing with E-mail
  • Using Calendars

Module Seven: Delegating Made Easy

  • When to Delegate
  • To Whom Should You Delegate?
  • How Should You Delegate?
  • Keeping Control
  • The Importance of Full Acceptance

Module Eight: Setting a Ritual

  • What is a Ritual?
  • Ritualizing Sleep, Meals, Exercise
  • Examples of Rituals
  • Using Rituals to Maximize Time

Module Nine: Meeting Management

  • Deciding if a Meeting is Necessary
  • Using the PAT Approach
  • Building the Agenda
  • Keeping Things on Track
  • Making Sure the Meeting Was Worthwhile

Module Ten: Alternatives to Meetings

  • Instant Messaging and Chat Rooms
  • Teleconferencing
  • E-mail Lists and Online Groups
  • Collaborating Applications 

Day Two: Communication Skills

Module One: Getting Started

  • What Is Your Communication Style?

Module Two: The Big Picture

  • What is Communication?
  • How Do We Communicate?
  • Other Factors in Communication

Module Three: Understanding Communication Barriers

  • An Overview of Common Barriers
  • Language Barriers
  • Cultural Barriers
  • Differences in Time and Place
  • Inattentiveness
  • Strong Opinions
  • Lack of Focus
  • Focus on the Past

Module Four: Paraverbal Communication Skills

  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed

Module Five: Non-Verbal Communication

  • Understanding the Mehrabian Study
  • All About Body Language
  • Interpreting Gestures

Module Six: Speaking Like a STAR

  • S = Situation
  • T = Task
  • A = Action
  • R = Result

Module Seven: Listening Skills

  • Seven Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Good Signals to Others

Module Eight: Asking Good Questions

  • Open Questions
  • Closed Questions
  • Probing Questions

Module Nine: Appreciative Inquiry

  • The Purpose of AI
  • The Four Stages
  • Examples and Case Studies

Module Ten: Mastering the Art of Conversation

  • Level One: Discussing General Topics
  • Level Two: Sharing Ideas and Perspectives
  • Level Three: Sharing Personal Experiences
  • Our Top Networking Tips

Module Eleven: Advanced Communication Skills

  • Understanding Precipitating Factors
  • Establishing Common Ground
  • Using “I” Messages

Day Three and Four: Leadership Skills

Module One: Getting Started

Module Two: The Evolution of Leadership

  • Defining Leadership 
  • Characteristics of a Leader
  • Leadership Principles
  • An Introduction to Kouzes and Posner
  • A Personal Inventory
  • Creating an Action Plan

Module Three: Situational Leadership

  • Situational Leadership: Telling
  • Situational Leadership: Selling
  • Situational Leadership: Participating
  • Situational Leadership: Delegating

Module Four: Leading through Team Building

  • What Is the Purpose of a Team?
  • What Are the Characteristics of High-Performance Teams?
  • Why Is It Important to Build a Strong Team?
  • What is Team Leadership? 
  • Accountability as a Team Leader
  • Standard Operating Procedure (SOP)
  • Performance Indicators (PI)
    • What KPIs Should Indicate 

Module Five: Lead by Example

  • Determining Your Way
  • Being an Inspirational Role Model
  • Influencing Others’ Perspectives
    • Basic Influencing Skills
    • The Art of Persuasion
    • The Principles of Influence
  • Creating an Impact
  • Consistency
    • Emphasize the Value of Learning
  • Remove Toxic People

Module Six: Lead by Communicating with Your Teams

  • Communicate the Company’s Vision
  • Choosing Your Vision
    • Communicating Your Vision
    • Identifying the Benefit for Others
  • Encourage Clear Communication
    • Communicate in Brief
    • Open Lines of Communication
    • Establish Positive Feedback as a Foundation of the Team’s Culture 
  • Conflict Resolution

Module Seven: Lead by Establishing Trust, Respect, and Encouraging Growth

  • Encouraging Growth in Others
  • Creating Mutual Respect
  • The Importance of Trust
  • Good Teams Make Mistakes…Great Leaders Allow Them

Module Eight: Lead by Motivating Your Teams

  • Motivation Theories
    • Herzberg’s Theory of Motivation
    • Object-Oriented Theory
    • Theory of Expectancy
  • Intrinsic and Extrinsic Motivation
    • What Is Intrinsic Motivation?
    • Intrinsic Motivation Examples
    • Intrinsic Motivation Factors and Impact
    • Intrinsic Motivation Examples in an Organization
    • What Is Extrinsic Motivation?
    • How to Practice Better Motivation in the Workplace
    • Recognizing Work
    • Providing Challenges
    • Encourage Your Teams with Intrinsic Motivation
  • Personality’s Role in Motivation
    • Identifying Your Personality Type
    • Identifying Others’ Personality Type
    • Motivators by Personality Type
  • A Personal Toolbox
    • Building Your Motivational Plan
    • Encouraging Growth and Development
    • Getting Others to See the Glass Half-Full
  • Motivation on the Job
    • The Key Factors
    • Creating a Motivational Job
    • Making Celebration Part of Your Culture
  • Addressing Specific Morale Issues
    • Dealing with Individual Morale Problems
    • Addressing Team Morale

Module Nine: Lead by Setting SMART Goals

  • Norms and Standards
  • Introducing the GROW Model
    • Goals in the Context of GROW
  • Setting SMART Goals
    • Specific Goals
    • Measurable Goals
    • Attainable Goals
    • Realistic Goals
    • Timely Goals 
    • Monitoring Results
  • Goals and Motivation
    • Establishing Performance Goals
    • Strategic Planning
    • Job Analysis
    • Motivation
  • Evaluating and Adapting
    • The Three P’s
    • Ask for Their Input
    • Be as Specific as Possible

Module Ten: Challenging the Process

  • Think Outside the Box
  • Developing Your Inner Innovator
  • Seeing Room for Improvement
  • Lobbying for Change