Leadership Training for Managers Course Outline
Day One: Time Management
Module One: Goal Setting
- The Three P’s
- S.M.A.R.T. Goals
- Prioritizing Your Goals
- Visualization
Module Two: Prioritizing Your Time
- The 80/20 Rule
- The Urgent Versus Important Matrix
- Assertiveness
Module Three: Planning Wisely
- Creating Your Productivity Journal
- Maximizing the Power of Your Productivity Journal
- The Glass Jar: Rocks, Pebbles, Sand, and Water
- Chunk, Block, and Tackle
- Ready, Fire, Aim!
Module Four: Tackling Procrastination
- Why We Procrastinate
- Nine Ways to Overcome Procrastination
- Eat That Frog!
Module Five: Crisis Management
- When the Storm Hits
- Creating a Plan
- Executing the Plan
- Lessons Learned
Module Six: Organizing Your Workspace
- De-Clutter
- Managing Workflow
- Dealing with E-mail
- Using Calendars
Module Seven: Delegating Made Easy
- When to Delegate
- To Whom Should You Delegate?
- How Should You Delegate?
- Keeping Control
- The Importance of Full Acceptance
Module Eight: Setting a Ritual
- What is a Ritual?
- Ritualizing Sleep, Meals, Exercise
- Examples of Rituals
- Using Rituals to Maximize Time
Module Nine: Meeting Management
- Deciding if a Meeting is Necessary
- Using the PAT Approach
- Building the Agenda
- Keeping Things on Track
- Making Sure the Meeting Was Worthwhile
Module Ten: Alternatives to Meetings
- Instant Messaging and Chat Rooms
- Teleconferencing
- E-mail Lists and Online Groups
- Collaborating Applications
Day Two: Communication Skills
Module One: Getting Started
- What Is Your Communication Style?
Module Two: The Big Picture
- What is Communication?
- How Do We Communicate?
- Other Factors in Communication
Module Three: Understanding Communication Barriers
- An Overview of Common Barriers
- Language Barriers
- Cultural Barriers
- Differences in Time and Place
- Inattentiveness
- Strong Opinions
- Lack of Focus
- Focus on the Past
Module Four: Paraverbal Communication Skills
- The Power of Pitch
- The Truth about Tone
- The Strength of Speed
Module Five: Non-Verbal Communication
- Understanding the Mehrabian Study
- All About Body Language
- Interpreting Gestures
Module Six: Speaking Like a STAR
- S = Situation
- T = Task
- A = Action
- R = Result
Module Seven: Listening Skills
- Seven Ways to Listen Better Today
- Understanding Active Listening
- Sending Good Signals to Others
Module Eight: Asking Good Questions
- Open Questions
- Closed Questions
- Probing Questions
Module Nine: Appreciative Inquiry
- The Purpose of AI
- The Four Stages
- Examples and Case Studies
Module Ten: Mastering the Art of Conversation
- Level One: Discussing General Topics
- Level Two: Sharing Ideas and Perspectives
- Level Three: Sharing Personal Experiences
- Our Top Networking Tips
Module Eleven: Advanced Communication Skills
- Understanding Precipitating Factors
- Establishing Common Ground
- Using “I” Messages
Day Three and Four: Leadership Skills
Module One: Getting Started
Module Two: The Evolution of Leadership
- Defining Leadership
- Characteristics of a Leader
- Leadership Principles
- An Introduction to Kouzes and Posner
- A Personal Inventory
- Creating an Action Plan
Module Three: Situational Leadership
- Situational Leadership: Telling
- Situational Leadership: Selling
- Situational Leadership: Participating
- Situational Leadership: Delegating
Module Four: Leading through Team Building
- What Is the Purpose of a Team?
- What Are the Characteristics of High-Performance Teams?
- Why Is It Important to Build a Strong Team?
- What is Team Leadership?
- Accountability as a Team Leader
- Standard Operating Procedure (SOP)
- Performance Indicators (PI)
- What KPIs Should Indicate
Module Five: Lead by Example
- Determining Your Way
- Being an Inspirational Role Model
- Influencing Others’ Perspectives
- Basic Influencing Skills
- The Art of Persuasion
- The Principles of Influence
- Creating an Impact
- Consistency
- Emphasize the Value of Learning
- Remove Toxic People
Module Six: Lead by Communicating with Your Teams
- Communicate the Company’s Vision
- Choosing Your Vision
- Communicating Your Vision
- Identifying the Benefit for Others
- Encourage Clear Communication
- Communicate in Brief
- Open Lines of Communication
- Establish Positive Feedback as a Foundation of the Team’s Culture
- Conflict Resolution
Module Seven: Lead by Establishing Trust, Respect, and Encouraging Growth
- Encouraging Growth in Others
- Creating Mutual Respect
- The Importance of Trust
- Good Teams Make Mistakes…Great Leaders Allow Them
Module Eight: Lead by Motivating Your Teams
- Motivation Theories
- Herzberg’s Theory of Motivation
- Object-Oriented Theory
- Theory of Expectancy
- Intrinsic and Extrinsic Motivation
- What Is Intrinsic Motivation?
- Intrinsic Motivation Examples
- Intrinsic Motivation Factors and Impact
- Intrinsic Motivation Examples in an Organization
- What Is Extrinsic Motivation?
- How to Practice Better Motivation in the Workplace
- Recognizing Work
- Providing Challenges
- Encourage Your Teams with Intrinsic Motivation
- Personality’s Role in Motivation
- Identifying Your Personality Type
- Identifying Others’ Personality Type
- Motivators by Personality Type
- A Personal Toolbox
- Building Your Motivational Plan
- Encouraging Growth and Development
- Getting Others to See the Glass Half-Full
- Motivation on the Job
- The Key Factors
- Creating a Motivational Job
- Making Celebration Part of Your Culture
- Addressing Specific Morale Issues
- Dealing with Individual Morale Problems
- Addressing Team Morale
Module Nine: Lead by Setting SMART Goals
- Norms and Standards
- Introducing the GROW Model
- Goals in the Context of GROW
- Setting SMART Goals
- Specific Goals
- Measurable Goals
- Attainable Goals
- Realistic Goals
- Timely Goals
- Monitoring Results
- Goals and Motivation
- Establishing Performance Goals
- Strategic Planning
- Job Analysis
- Motivation
- Evaluating and Adapting
- The Three P’s
- Ask for Their Input
- Be as Specific as Possible
Module Ten: Challenging the Process
- Think Outside the Box
- Developing Your Inner Innovator
- Seeing Room for Improvement
- Lobbying for Change