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Business Email Compromise
Social media platforms may have taken over as the most prevalent mode of communication, but email continues to be the preferred tool for business communication. Research conducted by The Radicati Group, a technology market research firm, predicts this love affair with email will result in explosive growth reaching 319.6 billion emails received
Cost Accounting: The Missing Component of Supply Chain Management
One of the first questions I ask our Warehouse Management students is, “Do you know your operating costs?”, and our Production Planning Management students, “Do you know the cost to produce one of your items?” After five years of
Is Poor Customer Service Destroying Best Buy?
As the executive director of a business school, I get to choose the classes I teach, and one of my favorite classes is customer service. I’m always looking for examples of good and bad customer service to share with my students. I would like to share a recent experience at Best Buy and what I learned about that business.
Good Grammar: An Essential Element Of Personal Business Development
Good grammar is instrumental in conveying ideas with clarity, professionalism, and precision. Even so, the informality of e-mail, texting, and tweeting has crept deep into company communications.
The Unhappy Customer
Our Executive Director was recently asked to comment on the issue of unhappy customers who never seem to be satisfied. We want to share his comments and those of some of the people participating.
Why a Trainer’s Expertise Can be a Turnoff
Have you ever been in a class faced with an instructor like the one in the picture? Most of us have. Did you learn anything? Probably not. Let’s take a look at why a trainer’s expertise can be a turnoff.
Why Training Fails
If the objective of training is for people to apply learning in the workplace and make an observable difference to an organization’s results, then almost all corporate training fails to achieve its objective.
Are You Sending the Wrong Employees to Leadership Training?
Since becoming Executive Director of the Academy of Business Training, I have worked with over a hundred companies seeking to improve their performance. In the vast majority of cases, the individuals they send for training are front-line managers. The sad truth is the people that need to be
Business Insider’s Guide to Business Development
For almost 10 years now I have been working with companies to improve their operations. This includes small companies with less than 100 employees up to multinational corporations with tens of thousands of employees. What I have experienced has been rather stunning to me, and I wanted to share what I’ve learned.
Make an Investment in Your B2B Customers’ Success!
We are certain you will agree…the quality of your customer base will determine how successful your company will be. Investing in your customers’ success will improve customer retention and increase your sales.
Resolve To Be an Exceptional Leader
As we start the new year with a significant reduction in business taxes, I want you to think about the best way to invest those savings. Responsible companies think of their employees and want to do something for them. Bonuses are good, pay raises even better but much like the saying, “Give a man a fish,
Three Deadly Mistakes for a Business Start-Up
In my 40 years of business I have seen many businesses come and mostly go.The primary reasons
for the high failure rate are lack of management experience and undercapitalization. In this article I am going to discuss what I find to be the most common mistakes made due to a lack of management experience.
Why Train Your Employees?
Firms investing in employee training, compared with those that do not, experience an average of 24 percent higher gross profit margins and 218 percent higher revenue per employee. Trained employees improve your bottom line by saving you time and money through improved performance and productivity. An increase of $680 in a
Cost Accounting: The Missing Component of Supply Chain Management
One of the first questions I ask our Warehouse Management students is, “Do you know your operating costs?”, and our Production Planning Management students, “Do you know the cost to produce one of your items?” After five years of