The Coaching and Mentoring class focuses on how to coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you can foster a great working relationship with your employees through understanding them and strategic goal setting.
In the Customer Service Training class, students will learn best practices in providing assistance, advice, and support to those people who buy or use the company’s products or services before, during, and after the sale to ensure they have an easy and enjoyable experience with the company. Students will also learn how to be courteous and pleasant to customers, and to effectively communicate to determine people’s concerns and answer questions in a clear, efficient manner. Customer service is an important part of the promise your brand makes to its customers and critical to the success of a business.
Diversity and inclusion training is designed to facilitate positive inter-group interaction, reduce prejudice and discrimination, and teach individuals who are different from others how to work together effectively. We learn to understand each individual is unique, and to recognize our individual differences. These differences can be race, ethnicity, gender, sexual orientation, socio-economic status, age, physical abilities, religious beliefs, political beliefs, or other ideologies. In this class, we explore differences in a safe, positive, and nurturing environment. It is about understanding each other and moving beyond simple tolerance to embracing and celebrating the rich dimensions of diversity contained within each individual.
In the current environment of cut-throat competition, razor-thin profit margins, and increasing scrutiny from stakeholders, mastering the fundamentals of financial management is a must for everyone with a stake in their company's and in their own professional futures. Packed with step-by-step examples and illustrative case studies, and updated to reflect the latest trends in the economy and in financial policy, this class is a nuts-and-bolts guide for managers, entrepreneurs, seasoned executives, teachers, and students alike.
In the Communication Skills Training Course, students will learn the ability to convey information to employees, managers, and customers in-person, online, in writing, and on the phone to effectively and efficiently communicate with good verbal, non verbal, and written skills to help facilitate the sharing of information between people within and without a company for its commercial benefit.
In this Public Speaking and Presentation Skills Training Class students will learn one of the most important and most dreaded forms of communication, the process or act of performing a speech to a live audience to inform, to persuade, and/or to entertain for the purpose of forming connections, influencing decisions, and motivating change.
In the Technical Writing Course, students will learn how to prepare documents that communicate technical or specialized topics in a relevant, useful, and accurate manner to one or more targeted audiences, simplifying the complex as needed, to enable the organization to explain internal procedures, design and produce products, implement processes, sell products and services to other businesses, or define policies. The class provides an introduction to the principles of audience analysis, research and documentation, drafting and revision processes, and readability of written texts.
In the Time Management Training Course, students will learn the process of organizing and planning the best way to divide their time between specific tasks and responsibilities. On completion of the course, students will be able to work smarter, not harder, so they get more done in less time improving efficiency and reducing stress not only in their employment but also in their family, personal, and social life.
In the Train the Trainer Certification Course, students will learn skills to improve the competency and the productivity of one of the most critical pieces for success of any company...the training of adult learners. Adult learners are typically defined as learners over the age of 25. Adult education is the practice of teaching and educating adults. The practice is also referred to as Training and Development and is often associated with workforce or professional development.