Facilitative Leadership Training Course Outline

Days One and Two: Leadership Skills

Module One: Getting Started

Module Two: The Evolution of Leadership

  • Defining Leadership 
  • Characteristics of a Leader
  • Leadership Principles
  • An Introduction to Kouzes and Posner
  • A Personal Inventory
  • Creating an Action Plan

Module Three: Situational Leadership

  • Situational Leadership: Telling
  • Situational Leadership: Selling
  • Situational Leadership: Participating
  • Situational Leadership: Delegating

Module Four: Leading by Team Building

  • What Is the Purpose of a Team?
  • What Are the Characteristics of High-Performance Teams?
  • Why Is It Important to Build a Strong Team?
  • What is Team Leadership? 
  • Accountability as a Team Leader
  • Standard Operating Procedure (SOP)
  • Performance Indicators (PI)
    • What KPIs Should Indicate 

Module Five: Lead by Example

  • Determining Your Way
  • Being an Inspirational Role Model
  • Influencing Others’ Perspectives
    • Basic Influencing Skills
    • The Art of Persuasion
    • The Principles of Influence
  • Creating an Impact
  • Consistency
    • Emphasize the Value of Learning
  • Remove Toxic People

Module Six: Lead by Communicating with Your Teams

  • Communicate the Company’s Vision
  • Choosing Your Vision
    • Communicating Your Vision
    • Identifying the Benefit for Others
  • Encourage Clear Communication
    • Communicate in Brief
    • Open Lines of Communication
    • Establish Positive Feedback as a Foundation of the Team’s Culture 
  • Conflict Resolution

Module Seven: Lead by Establishing Trust, Respect, and Encouraging Growth

  • Encouraging Growth in Others
  • Creating Mutual Respect
  • The Importance of Trust
  • Good Teams Make Mistakes…Great Leaders Allow Them

Module Eight: Lead by Motivating Your Teams

  • Motivation Theories
    • Herzberg’s Theory of Motivation
    • Object-Oriented Theory
    • Theory of Expectancy
  • Intrinsic and Extrinsic Motivation
    • What Is Intrinsic Motivation?
    • Intrinsic Motivation Examples
    • Intrinsic Motivation Factors and Impact
    • Intrinsic Motivation Examples in an Organization
    • What Is Extrinsic Motivation?
    • How to Practice Better Motivation in the Workplace
    • Recognizing Work
    • Providing Challenges
    • Encourage Your Teams with Intrinsic Motivation
  • Personality’s Role in Motivation
    • Identifying Your Personality Type
    • Identifying Others’ Personality Type
    • Motivators by Personality Type
  • A Personal Toolbox
    • Building Your Motivational Plan
    • Encouraging Growth and Development
    • Getting Others to See the Glass Half-Full
  • Motivation on the Job
    • The Key Factors
    • Creating a Motivational Job
    • Making Celebration Part of Your Culture
  • Addressing Specific Morale Issues
    • Dealing with Individual Morale Problems
    • Addressing Team Morale

Module Nine: Lead by Setting SMART Goals

  • Norms and Standards
  • Introducing the GROW Model
    • Goals in the Context of GROW
  • Setting SMART Goals
    • Specific Goals
    • Measurable Goals
    • Attainable Goals
    • Realistic Goals
    • Timely Goals 
    • Monitoring Results
  • Goals and Motivation
    • Establishing Performance Goals
    • Strategic Planning
    • Job Analysis
    • Motivation
  • Evaluating and Adapting
    • The Three P’s
    • Ask for Their Input
    • Be as Specific as Possible

Module Ten: Challenging the Process

  • Think Outside the Box
  • Developing Your Inner Innovator
  • Seeing Room for Improvement
  • Lobbying for Change

Day Three: Meeting  Management

Module One: Planning and Preparing

  • Identifying the Participants
  • Choosing the Time and Place
  • Creating the Agenda
  • Gathering Materials
  • Sending Invitations
  • Making Logistical Arrangements

Module Two: Setting up the Meeting Space

  • The Basic Essentials
  • The Extra Touches
  • Choosing a Physical Arrangement

Module Three: Electronic Options

  • Overview of Choices Available
  • Things to Consider
  • Making a Final Decision

Module Four: Meeting Roles and Responsibilities

  • The Chairperson
  • The Minute Taker
  • The Attendees
  • Variations for Large and Small Meetings

Module Five: Chairing a Meeting

  • Getting Off on the Right Foot
  • The Role of the Agenda
  • Using a Parking Lot
  • Keeping the Meeting on Track
  • Dealing with Overtime
  • Holding Participants Accountable

Module Six: Dealing with Disruptions

  • Running in and Out
  • Cell Phone and PDA Ringing
  • Off on a Tangent
  • Personality Conflict

Module Seven: Taking Minutes

  • What are Minutes?
  • What do I Record?
  • A Take-Home Template

Module Eight: Making the Most of Your Meeting

  • The 50-Minute Meeting
  • Using Games
    Giving Prizes

Module Nine: Writing Meeting Agendas

  • The Basic Structure
  • Choosing a Format
  • Writing the Agenda

Module Ten: Creating Fantastic Flip Charts

  • Required Tools
  • The Advantages of Pre-Writing
  • Using Colors Appropriately
  • Flip Chart Usage

Module Eleven: Creating Compelling PowerPoint Presentations

  • Required Tools
  • Best Practices
  • Creating Your Presentation
  • Preparing for Your Presentation
  • Delivering Your Presentation

Module Twelve: Wow ‘Em with the Whiteboard

  • Traditional and Electronic
  • Using Colors Appropriately

Module Thirteen: Vibrant Videos and Amazing Audio

  • Required Tools
  • Tips and Tricks

Time Management

Module One: Goal Setting

  • The Three P’s
  • SMART Goals
  • Prioritizing Your Goals
  • Visualization

Module Two: Prioritizing Your Time

  • The 80/20 Rule
  • The Urgent Versus Important Matrix
  • Assertiveness

Module Three: Planning Wisely

  • Creating Your Productivity Journal
  • Maximizing the Power of Your Productivity Journal
  • The Glass Jar: Rocks, Pebbles, Sand, and Water
  • Chunk, Block, and Tackle
  • Ready, Fire, Aim!

Module Four: Tackling Procrastination

  • Why We Procrastinate
  • Nine Ways to Overcome Procrastination
  • Eat That Frog!

Module Five: Crisis Management

  • When the Storm Hits
  • Creating a Plan
  • Executing the Plan
  • Lessons Learned

Module Six: Organizing Your Workspace

  • De-Clutter
  • Managing Workflow
  • Dealing with E-mail
  • Using Calendars

Module Seven: Delegating Made Easy

  • When to Delegate
  • To Whom Should You Delegate?
  • How Should You Delegate?
  • Keeping Control
  • The Importance of Full Acceptance

Module Eight: Setting a Ritual

  • What is a Ritual?
  • Ritualizing Sleep, Meals, Exercise
  • Examples of Rituals
  • Using Rituals to Maximize Time

Module Nine: Meeting Management

  • Deciding if a Meeting is Necessary
  • Using the PAT Approach
  • Building the Agenda
  • Keeping Things on Track
  • Making Sure the Meeting Was Worthwhile

Module Ten: Alternatives to Meetings

  • Instant Messaging and Chat Rooms
  • Teleconferencing
  • E-mail Lists and Online Groups
  • Collaborating Applications 

Day Four: Change Management

Module One: Preparing for Change

  • Defining Your Strategy
  • Building the Team

Module Two: Identifying the WIFM

  • What’s in it for Me?
  • Building Support

Module Three: Understanding Change

  • Influences on Change
  • Common Reactions to Change
  • Tools to Help the Change Process

Module Four: Leading and Managing the Change

  • Preparing and Planning
  • Keep the Lines of Communication Open
  • Coping with Pushback

Module Five: Gaining Support

  • Gathering Data
  • Addressing Concerns and Issues
  • Evaluating and Adapting

Module Six: Making it All Worthwhile

  • Leading Status Meetings
  • Celebrating Successes
  • Sharing the Results and Benefits

Module Seven: Using Appreciative Inquiry

  • The Four Stages
  • The Purposes of Appreciative Inquiry
  • Examples and Case Studies

Module Eight: Bringing People to Your Side

  • A Dash of Emotion
  • Plenty of Facts

Module Nine: Building Resiliency

  • What Is Resiliency?
  • Why Is It Important?
  • Five Easy Steps for the Leader and the Individual

Module Ten: Building Flexibility

  • What is Flexibility?
  • Why is it Important?
  • Five Easy Steps for the Leader and the Individual

Critical Thinking

Module One: Components of Critical Thinking

  • Applying Reason
  • Open-Mindedness
  • Analysis
  • Logic

Module Two: Non-Linear Thinking

  • Step Out of Your Comfort Zone
  • Don’t Jump to Conclusions
  • Expect and Initiate Change
  • Being Ready to Adapt

Module Three: Logical Thinking

  • Ask the Right Questions
  • Organize the Data
  • Evaluate the Information
  • Draw Conclusions

Module Four: Critical Thinkers

  • Active Listening
  • Be Curious
  • Be Disciplined
  • Be Humble
  • Seeing the Big Picture
  • Objectivity
  • Using Your Emotions
  • Being Self-Aware

Module Five: Evaluate the Information

  • Making Assumptions
  • Watch out for the Bias
  • Ask Clarifying Questions
  • SWOT Analysis

Module Six: Benefits of Critical Thinking

  • Being More Persuasive
  • Better Communication
  • Better Problem Solving
  • Increased Emotional Intelligence

Module Seven: Changing Your Perspective

  • Limitations of Your Point of View
  • Considering Others Viewpoint
  • Influences on Bias
  • When New Information Arrives

Module Eight: Problem-Solving

  • Identify Inconsistencies
  • Trust Your Instincts
  • Asking Why?
  • Evaluate the Solution(s)

Module Nine: Putting It All Together

  • Retaining Your New Skills
  • Reflect and Learn From Mistakes
  • Always Ask Questions
  • Practicing Critical Thinking

Day 5: Coaching and Mentoring

Module One: Motivation Theories

  • Using Reinforcement Theory
  • Using Expectancy Theory
  • Personality’s Role in Motivation
  • A Personal Toolbox
  • Motivation on the Job
  • Addressing Specific Moral Issues

Module Two: Setting Goals

  • Introducing the GROW Model
  • Setting SMART Goals
  • Goals and Motivation
  • Evaluating and Adapting

Module Three: Understanding the Realities

  • Getting a Picture of Where You Are
  • Identifying Obstacles
  • Exploring the Past

Module Four: Developing Options

  • Identifying Paths
  • Choosing Your Final Approach
  • Structuring a Plan

Module Five: Wrapping it All Up

  • Creating the Final Plan
  • Identifying the First Step
  • Getting Motivated

Module Six: The Importance of Trust

  • What is Trust?
  • Trust and Coaching
  • Building Trust

Module Seven: Providing Feedback

  • The Feedback Sandwich
  • Encouraging Growth and Development
  • 360 Degree Feedback

Module Eight: Overcoming Roadblocks

  • Common Obstacles
  • Re-evaluating Goals
  • Focusing on Progress

Module Nine: Reaching the End

  • How to Know When You’ve Achieved Success
  • Transitioning the Coachee
  • Wrapping it All Up

Module Ten: How Mentoring Differs from Coaching

  • The Basic Differences
    Blending the Two Models
  • Adapting the GROW Model for Mentoring
  • Focusing on the Relationship