Diversity and Inclusion Training Course Outline

Module One: Understanding Diversity

  • What is Diversity?
  • Related Terms and Concepts
  • A Brief History
  • A Legal Overview
  • EEO/AA

Module Two: Understanding Stereotypes

  • Stereotypes vs. Biases
  • Identifying Your Baggage
  • Understanding What This Means

Module Three: Breaking Down the Barriers

  • Changing Your Personal Approach
  • Encouraging Workplace Changes
  • Encouraging Social Changes

Module Four: Verbal Communication  Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power

Module Five: Non-Verbal  Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say; It’s How You Say It

Module Six: Being Proactive

  • Encouraging Diversity in the Workplace
  • Preventing Discrimination
  • Ways to Discourage Discrimination

Module Seven: Coping with  Discrimination

  • Identifying if You Have Been
    Discriminated Against
  • Methods of Reprisal
  • Choosing a Course of Action

Module Eight: Dealing with Diversity Complaints as a Person

  • What To Do If You’re Involved In A Complaint
  • Understanding Your Role
  • Creating a Support System

Module Nine: Dealing with Diversity  Complaints as a Manager

  • Recording the Complaint
  • Identifying Appropriate Actions
  • Choosing a Path

Module Ten: Dealing with Diversity  Complaints as an Organization

  • Receiving a Complaint
  • Choosing a Response
  • Learning from the Complaint