Diversity and Inclusion Training Course Outline

Module One: Understanding Diversity

What is Diversity?
Related Terms and Concepts
A Brief History
A Legal Overview EEO/AA

Module Two: Understanding Stereotypes

Stereotypes vs. Biases
Identifying Your Baggage
Understanding What This Means

Module Three: Breaking Down the Barriers

Changing Your Personal Approach
Encouraging Workplace Changes
Encouraging Social Changes

Module Four: Verbal Communication  Skills

Listening and Hearing: They Aren’t the Same Thing
Asking Questions
Communicating with Power

Module Five: Non-Verbal  Communication Skills

Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It

Module Six: Being Proactive

Encouraging Diversity in the Workplace
Preventing Discrimination
Ways to Discourage Discrimination

Module Seven: Coping with  Discrimination

Identifying if You Have Been
Discriminated Against
Methods of Reprisal
Choosing a Course of Action

Module Eight: Dealing with Diversity Complaints as a Person

What To Do If You’re Involved In A Complaint
Understanding Your Role
Creating a Support System

Module Nine: Dealing with Diversity  Complaints as a Manager

Recording the Complaint
Identifying Appropriate Actions
Choosing a Path

Module Ten: Dealing with Diversity  Complaints as an Organization

Receiving a Complaint
Choosing a Response
Learning from the Complaint