Customer Service for Government Employees

Learn in-person or online customer service best practices in providing assistance, advice, and support to those people needing government services in this two-day class.

Questions, please call 24/7 888-632-2093.

  • Learn industry recommended customer service best practices.
  • Receive training from a customer service professional with 30+ years of experience.
  • Four ways to learn:¬†public class,¬†webinar,¬†self-study,¬†or¬†on-site¬†training.
  • Public class¬†and webinar¬†limited to four students for maximum learning.
  • Certificate issued on completion.
  • Cost: Two-day class $1,399.00
  • Available discounts and grants.

What will I learn in the Customer Service Training for Government Employees Course?

Your attitudes, manners, and facility amenities are as necessary to customers as the government service you represent. From the customer’s perspective, government services are just as much a consumer-focused service like other service industries. You will learn how to optimize customer experiences just as business operators in retail stores and banks, colleges and universities, and the travel industry do for their customers.

How can you provide excellent customer service while delivering government services?

It is safe to say, most government agencies you deal with fail to deliver superior customer service. No one was born knowing this skill…it is a learned trait. You cannot expect to provide the kind of customer service that wows your customers if you do not train to do so.

Continue Reading

Customer Service Training for Government Employees Course Outline

Module One: Who We Are and What We Do

Who Are Customers?
What Is Customer Service?
Who Are Customer Service Providers?

Module Two: Establishing Your Attitude

Be In the Know
Behavior that Turns-Off Customers
What Can You Do Right Away To Improve Customer Service?
Applying What You Have Learned

Module Three: Communication Skills

Excellent Service through Effective Communication
Listening Skills
Verbal Communication Skills
Non-verbal Communication Skills

Continue Reading

Customer Service Training for Government Employees Course Public Class and Webinar Schedule

Monday and Tuesday, January 10 – 11, 2022 Full
Monday and Tuesday, February 21 – 22, 2022
Monday and Tuesday, March 14 – 15, 2022 Full
Monday and Tuesday, April 11 – 12, 2022
Monday and Tuesday, May 9 – 10, 2022
Monday and Tuesday, June 13 – 14, 2022

Scheduled dates don’t work for you? Schedule your own start date (subject to availability).  Contact customer service to check date availability at