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Communication Skills Training Course Outline

Day 1: Communication Skills Outline

Module One: Getting Started

  • What Is Your Communication Style?

Module Two: The Big Picture

  • What is Communication?
  • How Do We Communicate?
  • Other Factors in Communication

Module Three: Understanding Communication Barriers

  • An Overview of Common Barriers
  • Language Barriers
  • Cultural Barriers
  • Differences in Time and Place
  • Inattentiveness
  • Strong Opinions
  • Lack of Focus
  • Focus on the Past

Module Four: Paraverbal Communication Skills

  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed

Module Five: Non-Verbal Communication

  • Understanding the Mehrabian Study
  • All About Body Language
  • Interpreting Gestures

Module Six: Speaking Like a STAR

  • S = Situation
  • T = Task
  • A = Action
  • R = Result

Module Seven: Listening Skills

  • Seven Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Good Signals to Others

Module Eight: Asking Good Questions

  • Open Questions
  • Closed Questions
  • Probing Questions

Module Nine: Appreciative Inquiry

  • The Purpose of AI
  • The Four Stages
  • Examples and Case Studies

Module Ten: Mastering the Art of Conversation

  • Level One: Discussing General Topics
  • Level Two: Sharing Ideas and Perspectives
  • Level Three: Sharing Personal Experiences
  • Our Top Networking Tips

Module Eleven: Advanced Communication Skills

  • Understanding Precipitating Factors
  • Establishing Common Ground
  • Using “I” Messages

Day 2: Business Writing Training

Module One: Constructing Paragraphs

  • The Basic Parts
  • Active and Passive Voice
  • Organization Methods
  • Writing Effective Topic Sentences
  • Communicate What Your Reader Needs to Know
  • How to Use Linking Words and Phrases in Sentences and Paragraphs​​

Module Two: Business Letter Format

  • The Basic Structure
  • Types of Letters​

Module Three: Business Email Format

  • The Basic Structure
  • The Importance of Subject Lines
  • Proper Use of Bullet Points
  • Powerful Openings and Closings

Module Four: Creating Effective Business Letters and Emails

  • Identifying Your Reader’s Needs and Expectations
  • 3 Different Types of Emails
  • Writing Effective Emails
  • Techniques for Achieving Clarity and Precision in Business Writing
  • How to Write a Sales Email
  • How to Write a Proposal Email
  • How to Write an Executive Summary 
  • How to Get Meetings and Say No Gracefully
  • How to Get People to Respond to Your Emails​

Module Five: Proofreading

  • ​Techniques for Editing and Proofreading the Final Version

Day 3: Public Speaking and Presentation Skills Training 

Module One: Identifying Your Audience

  • Creating an Audience Profile or Analysis
  • Identifying Key Questions and Concerns

Module Two: Types of Speeches/Presentations

  • Informative Speeches
  • Demonstrative Speeches
  • Persuasive Speeches
  • Special Occasions

Module Three: Choosing Your Delivery Methods

  • Basic Methods
  • Advanced Methods
  • Basic Criteria to Consider

Module Four: Organizing the Program

  • Asking Organization
  • Easy Organizational Methods

Module Five: Creating a Basic Outline

  • Basic Speech Outline

Module Six: Providing the Details

  • Identifying Appropriate Sources
  • Establishing Credibility
  • The Importance of Citations

Module Seven: Creating Flip Charts and Whiteboard Usage

  • Required Tools
  • The Advantages of Pre-Writing
  • Using Colors Appropriately
  • Flip Chart Usage
  • Traditional and Electronic Whiteboards

Module Eight: Creating Compelling PowerPoint Presentations

  • Required Tools
  • Best Practices
  • Creating Your Presentation
  • Preparing for Your Presentation
  • Delivering Your Presentation

Module Nine: Vibrant Videos and  Amazing Audio

  • Required Tools
  • Tips and Tricks

Module Ten: Putting It All Together

  • Writing Your Presentation
  • Best Practices
  • Reviewing, Editing, and Rewriting

Module Eleven: Being Prepared

  • Checking Out the Venue
  • Gathering Materials
  • Get Your Voice Ready!
  • Creating a Plan B
  • A 24 Hour Checklist

Module Twelve: Overcoming Nervousness

  • A Visit from the Boss
  • Preparing Mentally
  • Physical Relaxation Techniques
  • Appearing Confident in Front of the Crowd

Module Thirteen: Delivering Your Speech

  • Starting Off on the Right Foot
  • Your Voice Creates An Impression: What Kind Of Impression Do You Want To Make?
  • Register
  • Checking the Volume of Your Voice
  • Using Visual Aids During Your Speech
  • Adjusting on the Fly
  • Gauging Whether Breaks Are Required
  • Wrapping Up and Winding Down

Module Fourteen: Public Speaking and Body Language

Module Fifteen: Questions and Answers

  • Ground Rules
  • Answering Questions That Sound Like an Attack
  • Dealing with Complex Question