Communication Skills

Questions, please call 24/7 888-632-2093.

Learn effective communication skills in-person or online in this three-day class.

Effective Communication Skills Training Course

In the Effective Communication Skills Training Course for working professionals, you will learn 1) interpersonal communication skills to convey information to employees, managers, and customers in-person, 2) business writing skills to properly convey ideas and concepts while ensuring the logical flow of thought and clarity to communicate with internal and external audiences online and in writing, and 3) public speaking and presentation skills to inform, to persuade, and to entertain to form connections, influence decisions, and motivate change. Created by C-level executives…not academics with no business experience…this class concentrates on the essentials of effective business communication. 

Day 1: Communication Skills

Module One: Getting Started

What Is Your Communication Style?

Module Two: The Big Picture

What is Communication?
How Do We Communicate?
Other Factors in Communication

Module Three: Understanding Communication Barriers

An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place
Strong Opinions
Lack of Focus
Focus on the Past

Module Four: Paraverbal Communication Skills

The Power of Pitch
The Truth about Tone
The Strength of Speed

Module Five: Non-Verbal Communication

Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures

Module Six: Speaking Like a STAR

S = Situation
T = Task
A = Action
R = Result

Module Seven: Listening Skills

Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others

Module Eight: Asking Good Questions

Open Questions
Closed Questions
Probing Questions

Module Nine: Appreciative Inquiry

The Purpose of AI
The Four Stages
Examples and Case Studies

Module Ten: Mastering the Art of Conversation

Level One: Discussing General Topics
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
Our Top Networking Tips

Module Eleven: Advanced Communication Skills

Understanding Precipitating Factors
Establishing Common Ground
Using “I” Messages

Day 2: Business Writing Training

Module One: Constructing Paragraphs

The Basic Parts
Active and Passive Voice
Organization Methods
Writing Effective Topic Sentences
Communicate What Your Reader Needs to Know
How to Use Linking Words and Phrases in Sentences and Paragraphs​​

Module Two: Business Letter Format

The Basic Structure
Types of Letters​

Module Three: Business Email Format

The Basic Structure
The Importance of Subject Lines
Proper Use of Bullet Points
Powerful Openings and Closings

Module Four: Creating Effective Business Letters and Emails

Identifying Your Reader’s Needs and Expectations
3 Different Types of Emails
Writing Effective Emails
Techniques for Achieving Clarity and Precision in Business Writing
How to Write a Sales Email
How to Write a Proposal Email
How to Write an Executive Summary 
How to Get Meetings and Say No Gracefully
How to Get People to Respond to Your Emails​

Module Five: Proofreading

​Techniques for Editing and Proofreading the Final Version

Day 3: Public Speaking and Presentation Skills Training 

Module One: Identifying Your Audience

Creating an Audience Profile or Analysis Identifying Key Questions and Concerns

Module Two: Types of Speeches/Presentations

Informative Speeches
Demonstrative Speeches
Persuasive Speeches
Special Occasions

Module Three: Choosing Your Delivery Methods

Basic Methods
Advanced Methods
Basic Criteria to Consider

Module Four: Organizing the Program

Asking Organization Easy
Organizational Methods

Module Five: Creating a Basic Outline

Basic Speech Outline

Module Six: Providing the Details

Identifying Appropriate Sources
Establishing Credibility
The Importance of Citations

Module Seven: Creating Flip Charts and Whiteboard Usage

Required Tools
The Advantages of Pre-Writing
Using Colors Appropriately
Flip Chart Usage
Traditional and Electronic Whiteboards

Module Eight: Creating Compelling PowerPoint Presentations

Required Tools
Best Practices
Creating Your Presentation
Preparing for Your Presentation
Delivering Your Presentation

Module Nine: Vibrant Videos and  Amazing Audio

Required Tools
Tips and Tricks

Module Ten: Putting It All Together

Writing Your Presentation
Best Practices
Reviewing, Editing, and Rewriting

Module Eleven: Being Prepared

Checking Out the Venue
Gathering Materials
Get Your Voice Ready!
Creating a Plan B
A 24 Hour Checklist

Module Twelve: Overcoming Nervousness

A Visit from the Boss
Preparing Mentally
Physical Relaxation Techniques

Appearing Confident in Front of the Crowd

Module Thirteen: Delivering Your Speech

Starting Off on the Right Foot
Your Voice Creates An Impression: What Kind Of Impression Do You Want To Make?
Checking the Volume of Your Voice
Using Visual Aids During Your Speech Adjusting on the Fly
Gauging Whether Breaks Are Required Wrapping Up and Winding Down

Module Fourteen: Public Speaking and Body Language

Module Fifteen: Questions and Answers

Ground Rules

Answering Questions That Sound Like an Attack
Dealing with Complex Question

Most Recent Student Evaluations

Makes you think and realize communication is important and allows you to reassess yourself.
Oakland, CA

A great course for someone new to management.
San Francisco, CA

Highly recommend it!
Redwood City, CA

Enjoyed it! Like to put into action what I am learning.
N. T.
Columbis, OH

The class was really informative and spot on.
D. C.
Cincinnati, OH

Realized the little things that make a big difference.
M. N.
Columbus, OH

Very in depth coverage of the process from start to finish. Instructor was very knowledgeable and helpful providing some great insight.
M. L.
Cincinnati, OH

Each activity stripped my thoughts to individual parts so I could properly create my presentation. I would recommend this course because of the relevance to my actual work by doing activities tied to actual work projects.
J. O.
Indianapolis, IN

Training materials were helpful. Exercises were great and give you a chance to apply the material.
C. G.
Cincinnati, OH

Awesome! Excellent venue for advancing knowledge of presentation effectiveness!
T. S.
Miamisburg, OH

Gained a wealth of knowledge and the instructor was excellent.
L. B.
Cincinnati, OH

Came away with much better knowledge of how to be an effective presenter.
C. A.
Indianapolis, IN

Very informative.
P. W. North Bend, OH

Well-planned class.
S. P.
Indianapolis, IN

Good information and it made you think.
M.S. Orville, OH

It gave me a focused time to consider what is holding me back as a spokesperson.
Hamilton, OH

Cincinnati, OH

Public Class Cincinnati, OH

Our address is 260 Northland Boulevard, Cincinnati, OH 45246.  Classrooms open at 8:00 a.m.  Classes start at 8:30 a.m.  More information.

Online LearningVirtual Classroom (Live Interactive Online Webinars)

A webinar is an online event. It’s just like being in the classroom. You can see and hear everything that’s going on in real-time, ask questions, and join discussions. If you have never participated in a webinar, we would be happy to schedule a live demonstration for you. Please contact customer service at 888-632-2093 to schedule a free no obligation demonstration webinar. More information.

Online Self-Study

Interactive Self-Study courses are easy to use, convenient, and effective. More information.

Onsite Training

Employee training classes take place in the privacy of your company’s or organization’s facility.  More information.


The cost of this course is $1,999.00. Available discounts are listed below.



Each Student Receives:

  • A textbook for use during and after the class.
  • Instruction from an experienced business professional (minimum of 30 years) with at least five years in a corporate senior management position (CEO, President, COO, Vice President, CFO).
  • Real life exercises to support the training materials.
  • Individual attention (classes are limited to four students).
  • Personalized Certificate of Completion. 



The Academy of Business Training is dedicated to helping companies train professional men and women to improve their business skills and knowledge to enable them to pursue opportunities for career advancement. We are also committed to providing individuals with the highest quality training at an affordable price.


    • For two students from the same company taking the same class on the same day or self-study, we will provide a 10% discount on both fees. Enter the code 3Discount10 at checkout. If you experience any difficulty applying the discount, please contact customer service at 888-632-2093.
    • For three or more students from the same company taking the same class on the same day or self-study, we will provide a 20% discount on all fees. Enter the code 3Discount20 at checkout. If you experience any difficulty applying the discount, please contact customer service.
    • Non-Profit Organizations receive a 20% discount on all purchases. To qualify, submit a request by email to You will receive your discount code on approval. If you experience any difficulty applying the discount, please contact customer service at 888-632-2093.
    • Unemployed individuals receive a 50% discount.  To qualify, submit a request by email to and attach a copy of your state unemployment approval. You will receive your discount code on approval. If you experience any difficulty applying the discount, please contact customer service at 888-632-2093.
    • Disadvantaged businesses can apply for an Academy of Business Training Grant of up to 50%. Download the Grant Application Form, fill the form out, and return it to
    • Company does not pay for training – If your company does not pay for training or you are self-employed, you can apply for an Academy of Business Training Grant of up to 50%. Download the Grant Application Form, fill the form out, and return it to

Class ScheduleWed., Thurs., and Fri., January 13 – 15, 2021 Full
Wed., Thurs., and Fri., February, 10 – 12, 2021
Wed., Thurs., and Fri., March 17 – 19, 2021 Full
Wed., Thurs., and Fri., April 14 – 16, 2021
Wed., Thurs., and Fri., May 12 – 14, 2021
Wed., Thurs., and Fri., June 16 – 18, 2021

Scheduled dates don’t work for you? Schedule your own start date (subject to availability).  Contact customer service to check date availability at

Registering Online

Click link to Register for This Class.

Registering by Purchase Order

If you need to register using a purchase order, email a copy to (be sure to list class name, class date, student name, student address, student phone number, and student email address).

To Register by Phone

To pay by credit or debit card using customer service 24/7, call 888-632-2093.

Communication Skills Training Day 1 Effective Communication Skills Training Course

For the better part of every day, we are communicating with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your managers when they are talking to you, or the look you give your subordinate all means something.  The Effective Communication Skills Training class will help you understand the different communication methods and how to make the most of each of them.

Interpersonal communication skills are necessary to exchange information and ideas between two or more people through verbal or non-verbal methods. It often includes a face-to-face exchange of information by voice, facial expressions, body language, and gestures. We measure the level of one’s interpersonal communication skills through the effectiveness of transferring messages to others.

Interpersonal communication skills are the foundation for success in life. People with strong interpersonal communication skills tend to interact well with others, whether in teams or groups, formally and informally. Commonly used interpersonal communication within an organization includes daily internal employee communication, client meetings, employee performance reviews, project discussions, and online conversations, making a large portion of employees’ interpersonal communication in the workplace.

This course will help you improve your interpersonal skills by developing your awareness of how you interact with others. You will learn many communication skills, such as listening and persuasive speaking.

In Module One, you will learn to identify your communication style using Kolb’s Learning Styles questionnaire. Knowing your communication style will help you understand how you communicate with others and, conversely, how others communicate with you. 

In Module Two, we look at the big picture. What is communication? How do we communicate?

In Module Three, you will learn about communication barriers such as language barriers, cultural barriers, differences in time and place, inattentiveness, strong opinions, lack of focus, and focus on the past.

In Module Four: you will learn about paraverbal (the messages your body is sending as you speak) communication skills to include the power of pitch, the truth about tone, and speed.

In Module Five, you will examine non-verbal communication. You will review the Mehrabian Study, learn about body language and interpreting gestures.

In Module Six, you will learn about the STAR method, a structured manner of responding to behavioral-based questions by discussing the specific situation, task, action, and result of the problem you are describing.

In Module Seven, you will learn listening skills to include seven ways to listen better, understanding active listening, and sending the right signals to others.

In Module Eight, you will learn about questioning techniques.

In Module Nine, you will learn about appreciative inquiry, its purpose, and its four stages.

In Module Ten, you will learn to master the art of conversation, including discussing general topics, sharing ideas and perspectives, sharing personal experiences, and networking tips.

In Module Eleven: you will learn advanced communication skills, understanding precipitating factors, establishing common ground, and using I messages.

Communication Skills Training Day 2

On day 2, you will learn practical business writing skills to properly convey ideas and concepts while ensuring the logical flow of thought and clarity to communicate with internal or external audiences, contributing to its success. 

In Module One, you will learn paragraph construction and formatting business letters and emails. You will learn about active and passive voice, organization methods, writing effective topic sentences, communicating what your reader needs to know, and using linking words and phrases in sentences and paragraphs​​.

The business writing class’s core is learning to create effective business letters and emails that don’t waste the manager’s or the customer’s time.

In Module Two, you will learn about business letter format, the basic structure of business letters, and the different types of business letters​.

In Module Three, you will learn how to format a business email, the basic structure of a business email, the importance of subject lines, the proper use of bullet points, and powerful openings and closings.

In Module Four, you will learn how to create effective business letters and emails, identify your reader’s needs and expectations, three different types of emails, writing effective emails, techniques for achieving clarity and precision in business writing, how to write a sales email, how to write a proposal email, how to write an executive summary, how to get meetings, how to say no gracefully, and how to get people to respond to your emails​.

In Module Five, the class concludes with techniques for editing and proofreading the final version.

Communication Skills Training Day 3

On day 3, you will learn one of the most essential and most dreaded forms of communication, the process or act of performing a speech to a live audience to inform, persuade, and entertain to form connections, influence decisions, and motivate change.

Public speaking has always ranked high on a list of the things people fear most. It is so common it even has its name, glossophobia, or the fear of public speaking. Some experts estimate that as much as 75% of the population has some anxiety level regarding public speaking. Of course, many people can manage and control the fear. If your fear is significant enough to cause problems in work, school, or social settings, you may have this full-blown phobia.

It’s only natural to fear the unknown, so how do you overcome that fear…by making the unknown known. In this class, you will learn the skills necessary to deliver exceptional presentations. With this class and some practice, fear of speaking in public will become a thing of the past.

Even if you don’t need to make regular presentations in front of a group, there are plenty of situations where good public speaking/presentation skills can help you advance your career and create opportunities. This course aims to help students design and deliver presentations that are concise, clear, and convincing. Please note: if your reason for taking a class is to improve your training skills, our Train the Trainer class would be more suitable.

Good public speaking is more than merely good delivery. If good delivery were all that is required, more people would be better at public speaking. To be good at speaking, you have to understand how oral communication works and how to design presentations that can be delivered well. For this reason, we will start the course by looking at all the opportunities and challenges you face when you speak in front of an audience.

In Module One, you will learn to identify your audience by creating an audience profile or analysis, identifying key questions and audience concerns.

In Module Two, you will learn about the different types of speeches/presentations, 1) informative speeches, 2) demonstrative speeches, 3) persuasive speeches, and 4) special occasion speeches.

In Module Three, you will learn how about presentation delivery methods, basic and advanced, and the criteria to consider.

In Module Four, you will learn how to organize the presentation with tips on making organization easy. You will review the most common organizational methods, such as problem/solution, classifying and categorizing, chronological, spatial, causal, and topical.

In Module Five, you will learn how to create a basic speech outline.

In Module Six, you will learn about providing the details, identifying appropriate sources, establishing credibility, and the importance of citations.

In Module Seven, you will learn how to create flip charts and use a whiteboard to include the required tools, the advantages of pre-writing, and using colors appropriately.

In Module Eight, you will learn how to create compelling PowerPoint presentations using the required tools and best practices. You then learn the three steps in the presentation process, 1) creating your presentation, 2) preparing for your presentation, and 3) delivering your presentation.

In Module Nine, you will learn about using videos and audio in your presentations to include the required tools and tips and tricks.

In Module Ten, you will learn how to put it all together—writing your presentation, best practices, reviewing, editing, and rewriting.

In Module Eleven, you will learn how to prepare to deliver your presentation—checking out the venue, gathering materials, getting your voice ready, creating a plan b, and making a 24-hour checklist.

In Module Twelve, you will learn how to overcome nervousness by preparing mentally, using physical relaxation techniques, and appearing confident in front of the group.

In Module Thirteen, you will learn how to deliver your speech and the importance

your voice plays in creating an impression. You will learn about register and checking the volume of your voice, adjusting on the fly, gauging whether breaks are required, and  wrapping up and winding down

In Module Fourteen, you will learn how body language can impact your speech.

In Module Fifteen, you will learn about questions and your answers. Question ground rules, answering questions that sound like an attack and dealing with complex questions.