COMMUNICATION SKILLS TRAINING

verbal or non-verbal methods. It often includes a face-to-face exchange of information by voice, facial expressions, body language, and gestures. We measure the level of one’s interpersonal communication skills through the effectiveness of transferring messages to others.

Interpersonal communication skills are the foundation for success in life. People with strong interpersonal communication skills tend to interact well with others, whether in teams or groups, formally and informally. Commonly used interpersonal communication within an organization includes daily internal employee communication, client meetings, employee performance reviews, project discussions, and online conversations, making many employees’ interpersonal communication in the workplace.

This course will help you improve your interpersonal skills by developing your awareness of how you interact with others. You will learn many communication skills, such as listening and persuasive speaking.

In Module One, you will learn to identify your communication style using Kolb’s Learning Styles questionnaire. Knowing your communication style will help you understand how you communicate with others and, conversely, how others communicate with you. 

In Module Two, we look at the big picture. What is communication? How do we communicate?

In Module Three, you will learn about communication barriers such as language barriers, cultural barriers, differences in time and place, inattentiveness, strong opinions, lack of focus, and focus on the past.

In Module Four: you will learn about paraverbal (the messages your body is sending as you speak) communication skills including the power of pitch, the truth about tone, and speed.

In Module Five, you will examine non-verbal communication. You will review the Mehrabian Study, and learn about body language and interpreting gestures.

In Module Six, you will learn about the STAR method, a structured manner of responding to behavioral-based questions by discussing the specific situation, task, action, and result of the problem you describe.

In Module Seven, you will learn listening skills including seven ways to listen better, understand active listening, and send the right signals to others.

In Module Eight, you will learn about questioning techniques.

In Module Nine, you will learn about appreciative inquiry, its purpose, and its four stages.

In Module Ten, you will learn to master the art of conversation, including discussing general topics, sharing ideas and perspectives, sharing personal experiences, and networking tips.

In Module Eleven: you will learn advanced communication skills, understanding precipitating factors, establishing common ground, and using I messages.

Communication Skills Training Day 2

On day 2, you will learn practical business writing skills to properly convey ideas and concepts while ensuring the logical flow of thought and clarity to communicate with internal or external audiences, contributing to its success. 

In Module One, you will learn paragraph construction and formatting business letters and emails. You will learn about active and passive voice, organization methods, writing effective topic sentences, communicating what your reader needs to know, and linking words and phrases in sentences and paragraphs.

The business writing class’s core is learning to create effective business letters and emails that don’t waste the manager’s or the customer’s time.

In Module Two, you will learn about business letter format, the basic structure of business letters, and the different types of business letters.

In Module Three, you will learn how to format a business email, the basic structure of a business email, the importance of subject lines, the proper use of bullet points, and powerful openings and closings.

In Module Four, you will learn how to create effective business letters and emails, identify your reader’s needs and expectations, three different types of emails, write effective emails, techniques for achieving clarity and precision in business writing, how to write a sales email, how to write a proposal email, how to write an executive summary, how to get meetings, how to say no gracefully, and how to get people to respond to your emails.

In Module Five, the class concludes with techniques for editing and proofreading the final version.

Communication Skills Training Day 3

On day 3, you will learn one of the most essential and most dreaded forms of communication, the process or act of performing a speech to a live audience to inform, persuade, and entertain to form connections, influence decisions, and motivate change.

Public speaking has always ranked high on a list of the things people fear most. It is so common it even has its name, glossophobia, or the fear of public speaking. Some experts estimate that as much as 75% of the population has some anxiety about public speaking. Of course, many people can manage and control the fear. If your fear is significant enough to cause problems in work, school, or social settings, you may have this full-blown phobia.

It’s only natural to fear the unknown, so how do you overcome that fear…by making the unknown known. This class will teach you the skills necessary to deliver exceptional presentations. With this class and some practice, fear of speaking in public will become a thing of the past.

Even if you don’t need to make regular presentations in front of a group, there are plenty of situations where good public speaking/presentation skills can help you advance your career and create opportunities. This course aims to help students design and deliver concise, clear, and convincing presentations. Please note: if your reason for taking a class is to improve your training skills, our Train the Trainer class would be more suitable.

Good public speaking is more than merely good delivery. If good delivery were all that is required, more people would be better at public speaking. To be good at speaking, you have to understand how oral communication works and design presentations that can be delivered well. For this reason, we will start the course by looking at all the opportunities and challenges you face when you speak in front of an audience.

In Module One, you will learn to identify your audience by creating an audience profile or analysis, identifying key questions and audience concerns.

In Module Two, you will learn about the different types of speeches/presentations, 1) informative speeches, 2) demonstrative speeches, 3) persuasive speeches, and 4) special occasion speeches.

In Module Three, you will learn about presentation delivery methods, basic and advanced, and the criteria to consider.

In Module Four, you will learn to organize the presentation with tips on making organization easy. You will review the most common organizational methods, such as problem/solution, classifying and categorizing, chronological, spatial, causal, and topical.

In Module Five, you will learn to create a basic speech outline.

In Module Six, you will learn about providing the details, identifying appropriate sources, establishing credibility, and the importance of citations.

In Module Seven, you will learn how to create flip charts and use a whiteboard to include the required tools, the advantages of pre-writing, and using colors appropriately.

In Module Eight, you will learn to create compelling PowerPoint presentations using the required tools and best practices. You then learn the three steps in the presentation process, 1) creating your presentation, 2) preparing for your presentation, and 3) delivering your presentation.

In Module Nine, you will learn about using videos and audio in your presentations to include the required tools and tips and tricks.

In Module Ten, you will learn how to put it all together—writing your presentation, best practices, reviewing, editing, and rewriting.

In Module Eleven, you will learn how to prepare to deliver your presentation—checking out the venue, gathering materials, getting your voice ready, creating a plan b, and making a 24-hour checklist.

In Module Twelve, you will learn how to overcome nervousness by preparing mentally, using physical relaxation techniques, and appearing confident in front of the group.

In Module Thirteen, you will learn how to deliver your speech and your voice’s importance in creating an impression. You will learn about register and checking the volume of your voice, adjusting on the fly, gauging whether breaks are required, and wrapping up and winding down.

In Module Fourteen, you will learn how body language can impact your speech.

In Module Fifteen, you will learn about questions and your answers. Question ground rules, answer questions that sound like an attack, and deal with complex questions.