Effective Communication Skills Training Course

IMPROVE YOUR COMMUNICATION SKILLS NOW

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  • In the Effective Communication Skills Training Course, you will learn the ability to convey information to employees, managers, and customers in-person, online, in writing, and on the phone to effectively and efficiently communicate with good verbal, non-verbal, and written skills to help facilitate the sharing of information.
  • Learn from a professional with 30+ years business experience.
  • Different versions available to meet your specific needs.
  • Four ways to learn: public classwebinarself-study, or on-site training.
  • Public class and webinar limited to four students for maximum learning.
  • Certificate issued on completion.
  • Cost: One Day class $649.00.  Available Discounts.
  • Public class and webinar schedule is in the right columnc

Effective Communication Skills Training Course Description

For the better part of every day, we are communicating with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your manager when they are talking to you, or the look you give your subordinate all means something.  The Communication Skills Training class will help you understand the different methods of communication and how to make the most of each of them

Each Student Receives:

  • student manual or textbook for use during and after the class.
  • Instruction from an experienced business professional (minimum of 30 years) with at least five years in a corporate senior management position (CEO, President, COO, Vice President, CFO).
  • Real life exercises to support training materials.
  • Individual attention (classes are limited to four students).
  • Personalized Certificate of Completion

Consulting Signpost

Overwhelmed and don’t know where to start?

If you are experiencing problems with any of the following, we can help:

  • unprecedented growth
  • supply chain issues
  • cash management issues
  • introduction of new technologies
  • development of a company mission statement or S&OP
  • poor customer service
  • poor internal training development
  • declining or stagnant sales
  • high employee turn-over
  • no accountability for managers

Our account managers can work with you to improve the performance of your workforce in two ways:

  1. Our account managers can help you put together a comprehensive employee training program proven to be one of the best returns on investment there is.
  2. A business consultant to provide expert advice in a particular area such as management and leadership, accountancy, human resources, customer service, finance, or supply chain management. 

Start to improve your bottom line today by contacting your account manager by email at info@academyofbusinesstraining.com or call us 24/7 888-632-2093.

Effective Communication Skills Training Course Outline

Module One: Getting Started

Workshop Objectives
What Is Your Communication Style?

Module Two: The Big Picture

What is Communication?
How Do We Communicate?
Other Factors in Communication

Module Three: Understanding Communication Barriers

An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place
Inattentiveness
Strong Opinions
Lack of Focus
Focus on the Past

Module Four: Paraverbal Communication Skills

The Power of Pitch
The Truth about Tone
The Strength of Speed

Module Five: Non-Verbal Communication

Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures

Module Six: Speaking Like a STAR

S = Situation
T = Task
A = Action
R = Result
Summary

Module Seven: Listening Skills

Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others

Module Eight: Asking Good Questions

Open Questions
Closed Questions
Probing Questions

Module Nine: Appreciative Inquiry

The Purpose of AI
The Four Stages
Examples and Case Studies

Module Ten: Mastering the Art of Conversation

Level One: Discussing General Topics
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
Our Top Networking Tips

Module Eleven: Advanced Communication Skills

Understanding Precipitating Factors
Establishing Common Ground
Using “I” Messages

What Effective Communication Skills Training Course Students Are Saying...

Communication Skills Training
Average Rating: 4.12 out of 5 stars
Votes: 11
Reviews: 3

Makes you think and realize communication is important and allows you to reassess yourself
M.B.
Oakland, CA


A great course for someone new to management.
S.R.H.
San Francisco, CA


Highly recommend it!
D.T.
Redwood City, CA

Effective Communication Skills Training Course Public Class and Webinar Schedule

Friday, November 1, 2019
Monday, December 9, 2019
Monday, January 6, 2020
Friday, February 7, 2020
Monday, March 16, 2020
Thursday, April 9, 2020
Monday, May 18. 2020
Friday, June 26, 2020

Scheduled dates don’t work for you? Schedule your own start date (subject to availability).  Contact customer service to check date availability at info@academyofbusinesstraining.com.

Registration

Registering another Person

If you want to register for another person, click on the registration link and enter your information in the Billing Information section, uncheck the Student Information same as Billing Information box at the bottom of the form, then enter your student information.  If you experience any difficulty with online checkout, please call customer service 24/7 at 888-632-2093.

Registering by Purchase Order

If you need to register using a purchase order, email a copy to info@academyofbusinesstraining.com (be sure to list class name, class date, student name, student address, student phone number, and student email address).

To Register by Phone

To pay by credit or debit card using customer service 24/7 call 888-632-2093 .

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