BUSINESS WRITING COURSE Learn business writing in-person or online in this one-day class. In the Business Writing Course, you will learn business writing skills to properly convey ideas and concepts while ensuring the logical flow of thought and clarity to communicate with internal and external audiences online and in writing.
In the Call Center Customer Service Training course, you will learn the importance of one of the most straightforward, least complicated, yet often overlooked aspects of using the telephone to provide a service to customers…customer satisfaction. Your attitudes and manners are as necessary to the customer as the service processes.
In the Call Center Certification Training Course, you will learn best practices to manage a call center for such operations as online merchants, telemarketing companies, computer product help desks, mail-order organizations, polling services, charities, and any organization that uses the telephone to provide a service to customers, handle inquiries, offer product support, carry out telemarketing, or market research.
In the Cash Management Training Course, you will learn best practices to manage your firm’s working capital (cash available for day-to-day operations) to improve the firm’s liquidity position, financial health, and reduce risk to allow management to take advantage of unexpected opportunities, and to qualify for bank loans and favorable trade credit terms.
In the Certified Treasury Professional © Training Program, students will learn the process of creating and governing the policies and procedures managing the cash, investments, and other financial assets of a business to optimize current and medium-term liquidity and make solid financial decisions involving invested and investable assets that ensure the company manages financial risk successfully to maximize owner’s or shareholder’s wealth.
In Business Coaching Certification Training, you will learn to challenge and develop their employees’ skills and abilities to achieve the best performance results to make them more valuable to your organization and to show them you care about their professional development.
In the Effective Communication Skills Training Course, you will learn the ability to convey information to employees, managers, and customers in-person, online, in writing, and on the phone to effectively and efficiently communicate with good verbal, non-verbal, and written skills to help facilitate the sharing of information.