ACCOUNTS RECEIVABLE TRAINING COURSE

Module One: Approving the Credit

Understand the importance of accurately
     evaluating credit
Evaluate the creditworthiness of customers
Understand the different types of financial
     statements
Identify the warning signs of customers in trouble

Module Two: Billing

Understand the implications of billing on business      credit and collections
Prepare a clear and accurate invoice that does not
     prevent your company from being paid in a
     timely manner
Recognize the effect terms can have on
     collections
Implement electronic billing in your organization

Module Three: Collecting the Money

Understand where collections fits into the big
     picture
Evaluate different collection techniques
Know when to turn an account over to a collection
     agency
Realize when a lawyer is needed to approach the
     debtor

Module Four: Accounts Receivable Issues

Understand the importance of Accounts
     Receivable
Apply cash efficiently and effectively
Effectively manage the bad debt
Evaluate the problems that occur when Accounts
Receivable is not updated correctly
Assess the best Accounts Receivable techniques

Module Five: Handling Deduction Issues

Evaluate the unearned discounts and
     unauthorized deduction problem at your
     company
Work with customers to eliminate the
     discount/deduction problems
Work internally to minimize the problem
Recommend techniques that will keep the problem
     at bay

Module Six: Interacting with Sales  and Marketing

Understand the importance of the sales – credit
     relationship
Develop a good working relationship with the sales
     department
Recognize what credit can do to make sales job a
     little easier
Make a pitch for credit at sales meetings

Module Seven: Customer Relations and Customer Visits

Understand the value of customer visits
Know how to plan a visit to a and international
     customer
Know what to expect when visiting an international
     customer
Find creative ways to make customer visits
     happen

Module Eight: Letters of Credit and Other Security Instruments

Understand the proper use of letters of credit
Take the appropriate steps to avoid the problems
     that typically plague the use of letters of credit
Use Uniform Commercial Code (UCC) –1 filings in
     the appropriate manner to guard your firm’s
     security interest
Identify other appropriate techniques to use to sell
     when open account is not an option

Module Nine: Legal Considerations  Surrounding Credit

Understand the laws that affect the credit function
     identify potential fraud situations
Make intelligent decisions about this escheat
     issues
Understand the possibilities of alternative dispute
     resolution

Module Ten: Bankruptcy

Fully understand your rights as a creditor
Recognize the importance of filing proof of claims
Recognize the implications of reclamation
Work with the preference claims against your firm

Module Eleven: Technology in the  Credit and Collections Department

Know how technologies being used in credit and
     collections
Integrate the use of email into daily operations
Make the best use of Internet facilities
Understand and develop your own credit scoring
     models